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FAQs

Delivery & Installation

Gardenhouse24 products come with a 5-year anti-rot warranty, which starts from the moment your item leaves our door. Any seal failure in glass and hardware, splitting of wall logs or defective components will be covered – ensuring you get years’ worth of use out of anything we make for you!

 

Protecting your log house from wear and tear is very important for maintaining its fresh look. To ensure it stays at top conditions, please make sure to review our maintenance guidelines – they’re essential for preserving lasting quality as well as maintaining warranty validity.

 

Get your log house delivered straight to you! Our in-stock items arrive within 2-4 weeks and our factory-shipped products take around 10-12 weeks – giving plenty of time for planning ahead. 

 

Payment & Returns

Gardenhouse24 products come with a 5-year anti-rot warranty, which starts from the moment your item leaves our door. Any seal failure in glass and hardware, splitting of wall logs or defective components will be covered – ensuring you get years’ worth of use out of anything we make for you!

 

Protecting your log house from wear and tear is very important for maintaining its fresh look. To ensure it stays at top conditions, please make sure to review our maintenance guidelines – they’re essential for preserving lasting quality as well as maintaining warranty validity.

 

Get your log house delivered straight to you! Our in-stock items arrive within 2-4 weeks and our factory-shipped products take around 10-12 weeks – giving plenty of time for planning ahead. 

 

Quality & Warranty

Gardenhouse24 products come with a 5-year anti-rot warranty, which starts from the moment your item leaves our door. Any seal failure in glass and hardware, splitting of wall logs or defective components will be covered – ensuring you get years’ worth of use out of anything we make for you!

 

Protecting your log house from wear and tear is very important for maintaining its fresh look. To ensure it stays at top conditions, please make sure to review our maintenance guidelines – they’re essential for preserving lasting quality as well as maintaining warranty validity.

 

Get your log house delivered straight to you! Our in-stock items arrive within 2-4 weeks and our factory-shipped products take around 10-12 weeks – giving plenty of time for planning ahead. 

 

Have more questions?

Read the FAQ to get answers to most asked questions about ordering, payment and other related topics or contact us.

Read the FAQ

Contact us

Do you have any questions regarding our Timber Garden Houses? Get in touch and we’ll get back to you!

09 802 2932

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